The fact that Jack is a mechanic and knows about cars really made an enormous difference
— Coral and George Sami
"It has been three years since George's accident, and since that time we have been effectively housebound. We have a hoist to move George from his wheelchair into our car, but we found that it was a lot of additional effort at both ends to get anywhere, and then we could not always count on there being sufficient parking space at the other end, because the hoist takes up a great deal of space.
After we learned that we were able to use our package money to purchase a vehicle, we were faced with the reality of trying to find a car that was going to be suitable for our needs. We did not realise at that point, how daunting this exercise could be.
Donna and Jack were highly recommended to us, and we are so glad they were. To be honest, without Donna and Jack's help we would not have made this happen, in a million years. We basically had no chance of getting it right on our own. The fact that Jack is a mechanic and knows about cars really made an enormous difference.
In the beginning, they suggested that we meet face to face so that they could best help us choose the correct vehicle for us. They have liaised with our OT from Blue Care as well as the team from Austech Medical to ensure that George's chair would fit with the vehicle we were looking at.
At every turn, Donna and Jack have been superb to deal with. Everything they have done has been above and beyond the call of duty. They have even offered us the best possible deal on our existing car, and will help us with our new vehicle when the time comes that we no longer need it. This has given us incredible peace of mind.
If you are in the market for one of these vehicles, you could not wish for anyone better to look after you. In fact, we would recommend you don't even talk to anyone else. That is how much faith and trust we have in Jack and Donna. It was our dream to be able to get George out of the house, to do simple things like go for coffee or dinner, and Donna and Jack made it happen. We cannot thank them enough."
getting the righT vehicle has made us so much more mobile and independent
— Brenda and Terry Wolley
"We were immediately impressed by how knowledgable Jack and Donna were about disability vehicles. They were also incredibly gracious and helpful. Truly, nothing was too much trouble. They came to see us, and listened so that they could understand exactly what we needed. Then they made suggestions about the types of vehicles and features that would help us to enjoy the highest degree of mobility.
We are so grateful for their advice. Getting the right vehicle has been the best thing we have ever done. It has allowed us to be so much more mobile and independent. We would recommend them to anyone who is looking for a mobility vehicle."
Jack and Donna took care of all the compliance issues & helped us to arrange finance and insurance
— Gordon and Evelyn Deaner
"My wife has been using a mobility scooter for a number of years, and in order to go out, it had to be dismantled and stacked in the boot of our car. Over time, this became increasingly difficult. When we spoke with Jack and Donna, we very quickly felt at ease, because we got a strong sense that they were genuine and caring, and treated the entire process as more than a business.
Because Jack has a mechanical background, he was able to address any questions we had about the vehicle, and if he wasn't sure, he found out for us. We were able to try the vehicle before we bought it, and at every stage of the process, Jack and Donna were friendly and helpful, and nothing was too much trouble for them.
Not only did Jack and Donna take care of all the compliance issues, but they also helped us to arrange finance and insurance as well.
Unfortunately, elderly people are often taken advantage of, but I can say with absolute confidence that you can trust Donna and Jack completely, as they work very hard to match you with a vehicle that will best suit your needs. They did not pressure us at any stage of the transaction and everything they said they would do, they did.
Purchasing this vehicle has made a tremendous difference to our lifestyle. We are so much freer now, and we really couldn't be happier."
After our experiences trying to source a car by ourselves, I could not believe how easy and pleasant the entire process was with Jack and Donna
— Sharon Bourke
"A couple of months back, we bought a vehicle for my son, who is in a motorised wheelchair. We had been online looking at various options and to be honest, we had all but given up on the notion that we could find a reliable, affordable car that suited our needs.
There are plenty of vehicles being advertised that appear to be appropriate, but as we got deeper into the process, we found that many of them were potentially not mechanically sound, which would have caused us a good deal of expense and grief in general.
As an individual looking into these options, we came to realise that you just don't know exactly what you are getting. By the time we were referred to Donna and Jack, we were feeling quite desperate. Our situation dictated that we needed a reliable vehicle.
After our experiences trying to source a car by ourselves, I could not believe how easy and pleasant the entire process was with Jack and Donna. They really listened to what we were looking for, and then brought the vehicle to us. We ended up buying the first car they showed us.
I absolutely recommend using experienced, caring people like Donna and Jack to take over the legwork in a situation where you are looking for a specific car to transport mobility vehicles. There are so many pitfalls involved in trying to figure this out by yourself."
My brother's carers are now able to drive him around to wherever he wants to go, even to places like the beach
— Pam Young
"I bought a car from Donna and Jack before Christmas last year. It was for my brother who is wheelchair bound, and lives in a disability share house. Up until that point, we were dependent on taxis to transport him. This was not always convenient, and becomes quite expensive, over the course of a month. For that reason, outings have had to be fairly limited.
Dealing with Jack and Donna was an absolute pleasure. They recommended a Nissan Cube for my brother, and it has been the perfect choice for him. His carers are now able to drive him around to wherever he wants to go, even to places like the beach, which had previously been off limits. They took care of everything for us, and Jack personally drove the car to Mackay to deliver it in time for Christmas. This was completely unexpected and incredibly caring and generous, from my perspective. Donna and Jack are extremely good at what they are doing."
I have a much greater sense of security now that we have a vehicle that is suitable for our daughter should her needs change.
— Elsie Burke
"We already owned a side access vehicle for our daughter, but found that it was not terribly suitable as a family car as well. It only has two doors, and this made it difficult to bring the family along on car trips because we have to climb through to the back from the front seat.
My daughter has a little mobility, but when she is unwell, this becomes much more limited.
We bought a Toyota Estima from Jack and Donna back in October 2016 after being referred by someone who had also bought a vehicle from them. Right from the outset, it was clear that Jack really knew what he was talking about with regard to the vehicle. We were also impressed with the condition the vehicle was in. It looks and drives just like a new car, and has obviously been very well maintained.
The Estima better suits us because it accommodates our daughter irrespective of what degree of support she needs, and there is plenty of room for both family and friends.
Donna and Jack have been fantastic to deal with. They brought the car to us so that we could test drive and make sure it was exactly what we were looking for. There was no pressure from them at any stage, to buy the car. It was reassuring that Jack and Donna really understood the importance of making sure the car was right for us, and this was very obviously their priority.
I have a much greater sense of security now that we have a vehicle that is suitable for our daughter should her needs change. I feel so much more confident that we will be able to manage."